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Frequently Asked Internet Banking Questions

 

Q: Do you offer after hours Internet Banking support?
A: Yes we do!  For after hours Internet Banking support call 855-873-6259.  They will ask you some security questions and can help you with your Internet Banking questions.

Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, pay bills using Bill Pay, and much more.

Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your Access ID, passcode and user preferences.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day

Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, investment and loan accounts at Community Bank from the Internet Banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the most recent transactions and information. However, by selecting User Preferences, you can choose how many days to view.  

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: Can I schedule future transfers?
A: Yes, you can schedule open, future and recurring transfers.

Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.

Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need an access ID & passcode to access the service for the first time. You may contact us by telephone or wait for your temporary passcode to be mailed to you. You must have an existing checking, savings or loan account before banking online.

Q: Can I create my own password that is easy for me to remember?
A: Yes, you can create or change your own passcode at any time once your online access is established.

Q: What happens if I forget or lose my passcode?
A: You can click "Forgot Your Passcode" on the Internet Banking login screen, or call us and we will take you through the steps needed to get back into the system immediately!



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